FAQ
What is Moderno Luxe?
Moderno Luxe is an online fashion boutique specializing in elegant, contemporary women’s dresses for every occasion. From wedding guest and cocktail dresses to evening wear, date-night styles, and elevated everyday looks, we carefully curate mini, midi, and maxi dresses designed for standout moments. Our mission is to make premium style accessible through quality, exceptional value, and a seamless shopping experience.
Why shop with Moderno Luxe?
We believe shopping for the perfect dress should be effortless and enjoyable. Every style in our collection is thoughtfully selected for its quality, fit, and versatility. From secure checkout to responsive customer support, we're committed to providing a seamless shopping experience from start to finish.
Where do you ship?
We currently ship within the United States only. We're focused on providing a seamless shopping experience for our U.S. customers and look forward to expanding to additional regions in the future.
How long does shipping take?
Orders are typically processed within 1–3 business days. After processing, most orders arrive within 5–10 business days. Once your order ships, you'll receive a confirmation email with tracking information.
Do you offer promotions or free shipping?
Yes. We occasionally offer exclusive promotions, including discounts and free shipping. Sign up for our email list to receive early access to special offers, new arrivals, and seasonal promotions. Any available offers will also be displayed on our website during eligible promotional periods.
How can I receive exclusive offers?
Join our email list to receive exclusive offers, early access to new arrivals, seasonal promotions, and the latest updates from Moderno Luxe.
How do I choose the right size?
Every product page includes a detailed size guide in inches to help you find your best fit. Since sizing may vary slightly between styles, we recommend reviewing the size guide on each product page before placing your order. If you're between sizes or need additional guidance, our team will be happy to help you choose the best fit.
Are your dresses true to size?
Most of our dresses fit true to size. Because sizing can vary slightly by style and design, we recommend checking the size guide provided on each product page before ordering.
What if I'm between sizes?
If you're between sizes, we generally recommend choosing the larger size for a more comfortable fit. If you're unsure which size to choose, contact us before placing your order, and we'll be happy to assist you.
How do I know which dress is right for me?
Whether you're shopping for a wedding, cocktail party, vacation, date night, birthday celebration, or another special occasion, we're here to help you find the perfect dress. Browse our collections or contact us for personalized recommendations based on your style, occasion, and sizing preferences.
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, PayPal, Apple Pay, Google Pay, Klarna, Afterpay, and other secure payment methods available at checkout.
Can I track my order?
Yes. Once your order ships, you'll receive a confirmation email with your tracking information. You can also use the Track My Order feature on our website or contact us if you need assistance.
What is your return policy?
We accept returns on eligible items that are unworn, unwashed, and in their original condition with tags attached. Return requests should be submitted within 5 days of the package being marked as delivered. Once your return is approved, you'll receive return instructions and a return authorization. Please refer to our Return Policy for complete details, eligibility requirements, and exclusions.
Can I change or cancel my order?
If your order hasn't been processed yet, we'll do our best to accommodate your request. Please contact us as soon as possible, and we'll let you know whether changes or cancellation are still possible.
Do you restock sold-out items?
Popular styles may be restocked depending on availability. Join our email list to be among the first to hear about restocks, new arrivals, and exclusive collections.
How can I contact Moderno Luxe?
Our team is here to help. You can reach us through our Contact Us page or by emailing hello@modernoluxe.com. We aim to respond to all inquiries within 24–48 business hours, excluding weekends and holidays.
Need more help?
If you can't find the answer you're looking for, our team is always happy to assist. Contact us through our live chat, email, or Contact Us page, and we'll do our best to help you find the information you need.