Refund policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused
With original tags attached
In its original packaging
Accompanied by proof of purchase

To start a return, contact us at hello@modernoluxe.com within within 48 hours.
Returns sent without prior approval will not be accepted.

Important: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Return Address

Approved returns will be sent to the supplier’s return address, which will be provided after your return request is approved.

Damages & Issues

Please inspect your order upon delivery and contact us within 48 hours if:

The item is defective
The item is damaged
You received the wrong item

We’ll evaluate the issue and make it right.

Non-Returnable Items

The following items are not eligible for return:

Final sale items
Intimates, bodysuits, and swimwear
Personal care or beauty products
Worn, washed, or altered items
Gift cards

Please contact us before purchasing if you have questions about an item’s eligibility.

Exchanges

We do not offer direct exchanges.
To receive a different item or size, please:

Request a return (within 3 days of delivery)
Place a new order once the return is approved

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer protection laws.

Returned items must meet the same eligibility conditions outlined above.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

Refunds are issued to the original payment method
Processing time: 5–10 business days
Your bank or card issuer may take additional time to post the refund

If more than 15 business days have passed since approval, contact us at hello@modernoluxe.com.