Refund policy

Moderno Luxe Return Policy

We want you to love your ModernoLuxe purchase. If you're not completely satisfied, we accept returns on eligible unworn clothing items. Return request should be initiated within 5 days of delivery and returned within 7 days after approval.

To be eligible for a return, your item must be:

  • Unworn, unwashed, and unaltered
  • Free of stains, makeup, deodorant, or odors
  • In its original condition with all tags attached
  • In its original garment packaging with SKU label intact
  • Accompanied by proof of purchase

Please note: Returns that arrive damaged, worn, missing tags, or without their original clear brand packaging cannot be accepted.

How to Initiate a Return

To start a return, email us at hello@modernoluxe.com with your order number and the name of the item you wish to return within 5 days of the package being marked as delivered by the tracking carrier. Returns sent without prior approval will not be accepted.

Once your return request is approved, you will receive your return authorization and mailing instructions via email within 24 hours. The item must be shipped back within 5 days of receiving your return authorization.

Return Shipping

Customers are responsible for the cost of return shipping. Original shipping and handling charges are non-refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please contact us at hello@modernoluxe.com within 5 days of delivery with:

  • Your order number
  • Clear photos of the issue

We will issue a replacement or full refund upon verification.

Non-Returnable Items

The following items are strictly Final Sale and cannot be returned:

  • Final sale items
  • Bodysuits and Lingerie/Intimates
  • Swimwear
  • Worn, washed, or altered items
  • Clearance items

Exchanges

We do not offer direct exchanges. If you need a different size, color, or style, please initiate a return for your original item and place a new order for the replacement piece.

Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days. Your bank or card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at hello@modernoluxe.com.